The planning and delivery of the North East Link Project (Project) is being overseen by the North East Link Authority (NELA).

This Privacy Statement outlines NELA's commitment to ensuring the proper collection, handling, storage and maintenance of your personal information under the Privacy and Data Protection Act 2014 (Vic) (Privacy Act) and other applicable laws that protect your privacy.

The legal framework

As a public organisation delivering a project on behalf of the Victorian Government, NELA must comply with the Privacy Act. The Privacy Act contains a set of Information Privacy Principles (IPPs) that dictates how NELA must handle both your personal information and sensitive information.

Personal information

Personal information is information or an opinion that is recorded in any form, whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. Personal information may include your name, address, position description and contact details.

Sensitive information

Sensitive information is also personal information, specifically personal information about an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliation, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, or criminal record.

How will NELA handle the personal and sensitive information that it collects from you?

In performing its functions and in complying with the IPPs, NELA:

  • will only collect personal information about you that is necessary for NELA to fulfil its functions. A core function of NELA is to engage and consult with stakeholders and the public about the Project. In some circumstances NELA may collect personal information from third parties. For example, NELA may collect personal information from other government bodies and ministers that redirect your queries and issues to NELA. NELA may also collect personal information from other third parties including public sources, local councils, rail operators, contractors engaged to help deliver the Project and organisations/groups with which you are associated or involved (e.g. your employer or a community group).
  • will, when collecting your personal information, take reasonable steps to notify you or ensure that you are aware of the purpose for which your personal information is being collected and how your personal information is used and disclosed.
  • may use the information you provide to communicate with you via newsletter and/or eNews, respond to enquiries, requests or complaints, gain a better understanding of NELA's stakeholders' questions or concerns about the Project to allow our team to respond to enquiries more efficiently, and to inform future public information and engagement activities.
  • may disclose your contact details to a third party, such as a rail operator or authority, Public Transport Victoria or a contractor engaged to help deliver the Project, to respond to your enquiry or concerns, or at handover of the completed Project to the authority responsible for the rail network.
  • will obtain your consent to collect your sensitive information (unless NELA is otherwise required or authorised to collect it), and to use or disclose your personal information if required.
  • will take all reasonable precautions to ensure the security of your personal information from loss, misuse, unauthorised access, modifications or disclosures.

NELA may not be able to fulfil its functions without your personal information. We encourage you to contact us should you have any privacy queries.

Please contact NELA if you wish to seek access to any personal information that NELA holds about you, if you wish to have your personal information corrected, or if you have a complaint about the way that NELA has handled your personal information.

Freedom of information requests

The Victorian Freedom of Information Act 1982 (FOI Act) gives you the right to apply for access to documents held by government.

Under the FOI Act, you can also ask North East Link Authority (NELA) to correct or amend inaccurate, incomplete, out of date or misleading information it holds about you.

Making a freedom of information request

To lodge an FOI request with NELA, please direct your request to:

Freedom of Information Officer
North East Link Authority
GPO Box 4509
Melbourne VIC 3001

To lodge a valid FOI request you must provide NELA with:

  • a written request specifying which documents you seek access to; and
  • an application fee of $28.40 (as of 1 July 2017) or evidence that the application fee would cause you financial hardship (such as a copy of your health care card).

If you are seeking access to documents containing personal affairs information held by NELA about yourself or someone else, please also provide:

  • photo ID (if you are seeking access to documents containing information about you); and
  • proof of relationship (if you are seeking access to documents containing information about someone else).

Please call 1800 941 191 should you have any general FOI enquiries regarding the North East Link project.